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Cloud Call Center

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Cloud Call Center

A cloud call center, also known as a virtual call center or hosted call center, refers to a call center setup where the infrastructure and software are hosted and managed in the cloud by a third-party service provider. Instead of relying on on-premises hardware and software, cloud call centers leverage internet connectivity to deliver their services

                          Implementing a cloud call center involves selecting a suitable service provider, setting up the necessary integrations, configuring call routing and workflows, training agents, and monitoring performance and metrics. It's important to evaluate different providers, their security measures, service-level agreements (SLAs), and customer support options to choose the most reliable and suitable solution for your organization.


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